How to Raise a Complaint?

Want to know how to raise a complaint, against a store? If you've encountered any issues with a retailer whether its an in store purchase and you're seeking a resolution RetailADR is here to assist you. We understand that you may have experienced problems or dissatisfaction with the goods or services provided by the retailer. If you've already voiced your concerns directly with the retailer but haven't received a response you can utilize our consumer complaint form to initiate the complaint process.

At RetailADR we handle types of complaints within the sector, including supermarkets, high street shops and online stores. Here are some common areas where we can provide assistance;

·         Returning items

·         products

·         Missing components/parts

·         Delivery related concerns

·         Customer service matters

·         Pricing discrepancies

·         Misleading information

·         Product descriptions

Feel free to reach out to us using our consumer complaint form for support, in resolving your dispute with a store.

To submit your complaint to us you have two options;

By mail; If you don't have internet access you can call 0203 137 8268. Request one of our team members to send you a complaint form, by post. Once you receive the form fill it out. Send it to RetailADR at the address; RetailADR, 12 14 Walker Avenue Stratford Office Village, Wolverton Mill Milton Keynes MK12 5TW. Online; If you have internet access you can file your complaint through our portal. Simply visit the websites homepage. Click on "File your complaint." After submitting your complaint you will be redirected to your page where you can track the progress of your claim at any time of day.

Once we receive your complaint our ADR scheme is obligated to handle your case within 90 days. If, for any reason we are unable to accept your complaint we will notify you within three weeks. To address any issues, with a product or faulty service it is advisable to send a written notice on paper to the provider. In the notice kindly request that they rectify the damage suffered and compensate the consumer within fifteen days of receiving the notice.

If you wish to file a complaint against a company there are two options

You can submit a written complaint via letter. Email to complaints@pbs.gov.pk. Alternatively you can directly lodge your complaint through Mohtasibs Complaints Management Information System using their Online Complaint Registration Form.

When writing a complaint to a business make sure to include the following details;

Your name, address and phone number. If provide your account number if you have one with the company. Specify the product name along, with its model number. Mention the date and place of purchase.